Refund policy

At Precisely Skin we want you to be happy with what you've bought. If something isn't right, here's how to sort it.

This policy sits alongside your legal rights — it doesn't replace them.

Changing your mind

You have a legal right to cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, just tell us —

email orders@preciselyskin.co.uk.

Call us at 01786812852

or write to us at Precisely Skin, 27 Main Street, Bannockburn, FK7 8LZ. Any clear statement will do, and you can use the cancellation form at the end of this policy if you'd prefer.

Once you've told us, you have a further 14 days to send the items back.

Please note: skincare products are sealed for hygiene reasons. If the hygiene seal has been broken, we're not able to accept the item back under this right. Products with an intact seal can be returned as normal.

Our extended 30-day returns

On top of your legal rights, we'll accept returns for up to 30 days from the day your order arrives, provided:

  • the hygiene seal is unbroken and the product is unused;
  • it's in its original packaging and in the condition you received it; and
  • you can give us your order number or other proof of purchase.

If something is faulty, damaged or wrong

This is different, and your rights are stronger.

If an item is faulty, damaged in transit, or not what you ordered, please contact us as soon as you notice. If you tell us within 30 days of delivery, you're entitled to reject it and get a full refund. After 30 days, we'll repair or replace it, and if that isn't possible you can claim a refund.

We cover return postage on faulty, damaged or incorrect items. Don't pay to send these back to us.

If a product doesn't agree with your skin

Do get in touch. Reactions aren't something we treat as a standard return, and we'd like to hear what happened — email us at orders@preciselyskin.co.uk and we'll work out the right thing to do case by case.

How to return something

  1. Get in touch. Email orders@preciselyskin.co.uk or Call 01786812852 with your order number and what you'd like to return.
  2. We'll send instructions, including where to post it and anything you need to include.
  3. Send it back. We'd recommend a tracked service — until it reaches us, the parcel is your responsibility.
  4. We'll inspect and refund. We'll email you once it's done.

Return postage

For changed-mind returns, you pay the cost of sending items back to us. For faulty, damaged or incorrect items, we pay.

Refunds

We'll refund to your original payment method within 14 days of receiving the items back, or of you giving us proof you've sent them — whichever comes first. Depending on your bank, it can take a few days after that to show up.

Where you cancel within the 14-day statutory period, we'll also refund what you paid for standard outbound delivery. If you chose a faster or upgraded delivery option, we'll refund up to the cost of our standard service. Returns made after that period, under our extended 30-day policy, are refunded for the cost of the goods only.

Sale and discounted items

Sale items are covered by this policy in exactly the same way as full-price items, including your right to cancel and your rights if something is faulty.

Gift cards

Gift cards are delivered by email as soon as your order is paid. Because they are sent immediately, they cannot be cancelled or refunded once issued, and they cannot be exchanged for cash. Anything bought using a gift card is covered by this policy in the usual way, and would be refunded to the gift card.

If a gift card hasn't arrived, check your spam folder and then contact us, we are happy to resend it.

When we may decline a return

We may decline a return where the hygiene seal has been broken, where the item has been used or damaged after delivery, or where it's sent back outside the timescales above. If we do, we'll explain why and offer to return the item to you. This doesn't affect your legal rights.

Changes to this policy

We may update this policy from time to time. The version published when you placed your order is the one that applies to it.

Cancellation form

(You only need this if you want to use it — an email works just as well.)

To: Precisely Skin, 27 Main Street, Bannockburn, FK7 8LZ

Email: orders@preciselyskin.co.uk.

I hereby give notice that I cancel my contract of sale for the following goods:

  • Ordered on / received on: ______________________
  • Order number: ______________________
  • Name: ______________________
  • Address: ______________________
  • Signature (if sending by post): ______________________
  • Date: ______________________